FAQ
A short list of the questions our customers ask most. If yours isn't here, the contact form replies the same working day.
Ordering
How do I place an order?
Browse the shop, add what you need to the trolley, and check out. You can pay by card, MCB Juice, or cash on delivery. An account is optional — we'll send the confirmation to whatever email you give us at checkout.
What's the cut-off for next-day delivery?
Orders placed before 16:00 Monday to Friday go out the next working day. Anything after the cut-off, or on Saturday/Sunday, ships on the next available weekday slot.
Can I change or cancel my order?
Yes — until we mark it "packed". Reply to your order confirmation email or call +230 5488 9652 and we'll edit or cancel it for you. After packing, we'll need to treat it as a return.
Delivery
Do you deliver everywhere in Mauritius?
Yes — across the whole island. Some remote areas in the south and on Rodrigues take an extra working day; we'll flag this on the order confirmation if it applies to your address.
How much is delivery?
Flat Rs 150 for any order under Rs 1,000. Free on orders of Rs 1,000 and above. Cold-chain items (fresh produce, dairy, frozen) ship in insulated packaging at no extra cost.
Will someone always be home?
If nobody is at the address when our courier arrives, we'll call the number on the order. After two attempts on the same day, the parcel returns to our depot and we re-schedule for the next available slot at no extra charge.
Stock & substitutions
What if a fresh item runs out before you pack my order?
We refund the missing line back to your original payment method and ship everything else as planned — you'll see the refund on the delivery receipt and a confirmation by email within 24 hours. We never substitute a product without asking first.
Can I request a brand you don't stock?
Please do — write to info@nulakaz.com with the product name and we'll look into sourcing it. Most additions come from customer requests.
Payment & receipts
What payment methods do you accept?
Card (Visa / Mastercard), MCB Juice, and cash on delivery. We don't store full card numbers — payments run through our processor and only the last four digits are kept against the order.
Do you issue an invoice?
Yes. A VAT-compliant invoice is attached to every order confirmation email and is also available from the order detail page once the order is delivered.
Returns & refunds
See the refund policy for the full details — in short: tell us within 24 hours of delivery, send a photo if anything is damaged, and we'll refund or replace.